Answers before you travel
Frequently asked questions
Review pickup, reservations, pricing, cancellations and private-service details.
Pickup and timing
Where will I meet the driver?
The exact meeting point is confirmed before service.
What if my flight is delayed?
Provide the flight number so arrival coordination can be adjusted.
How early should airport pickup be?
Timing depends on route, traffic and airline recommendations.
How is cruise pickup coordinated?
We confirm the port and meeting instructions for Taino Bay or Amber Cove.
Reservations and pricing
Are prices in dollars?
Yes, published prices and quotations use USD.
Why do some transfers have no price?
The system sends a quotation request when no public fare is configured.
Are tours private?
Yes, the tours offered on this website are private.
Are guides bilingual?
Yes, guides serve guests in English and Spanish.
Changes and cancellation
Can I cancel?
Full refund applies more than 24 hours before service.
What happens inside 24 hours?
The reservation is non-refundable, subject to the published exceptions.
What if severe weather closes the attraction?
The operational exception is reviewed according to the cancellation policy.
Can passenger details be changed?
Contact support as early as possible; changes depend on availability and capacity.
Still have a question?
Our team is available 24/7
Send the trip details and we will answer in English or Spanish.